Mintza Mintza

Help & FAQ

Getting started

How do I have a conversation?

You just talk, out loud, and your teacher talks back in real time, correcting you gently as you go, one thing at a time, never making a lesson of it. No typing, no multiple choice. Tap Start conversation to begin, and tap again to end whenever you like. Your teacher is powered by AI, Google's Gemini, and is there whenever you are, with nothing to book. Your language, level, interests, and your teacher's voice are all in Settings if you want to change them.

What if I don't speak the language at all yet?

You can start from zero, that's exactly what the Starter level is for. You also pick a language you already speak, and your teacher leans on it to explain things and get you unstuck, easing off as you improve, until an Advanced conversation stays fully in the language you're learning.

Which languages can I practice?

Fifteen: English, Spanish, Portuguese, French, Italian, German, Greek, Chinese, Russian, Turkish, Swedish, Arabic, Japanese, Korean, and Hebrew, and you can learn any of them starting from any other. Switch language, level, or accent anytime in Settings. Your level is saved separately for each language, so coming back to French later doesn't touch where you left off in Spanish.

Can I choose what to talk about?

Yes. Just say it out loud and your teacher follows your lead, your day, a trip, a meeting you're preparing for. You can also set interests and a short note about yourself in Settings, or say nothing and let your teacher bring something up.

Your privacy

Are my conversations recorded or listened to?

No. Your voice is streamed live to Google's Gemini so your teacher can understand you and reply, used only in that moment, then gone. We don't record your audio, no person listens in, and we never keep a transcript of what you say. The only thing we save is your teacher's last few lines, as text, so you can pick up where you left off.

Plans & minutes

Is Mintza free, and what do the plans include?

Yes, and you can try it for real before paying a cent: every new account gets 20 free minutes to have an actual conversation. When you want more, three monthly plans add minutes, Basic 180, Plus 360, and Pro 600 a month, and the price is shown in the app in your local currency. It's a monthly subscription you can cancel anytime, and you keep the minutes you paid for until the period ends. Subscriptions and any refunds are handled by the App Store or Google Play.

Do my minutes roll over or expire?

Your 20 free minutes don't expire, so you can use them whenever you're ready. Plan minutes refresh to the full amount each month and don't roll over, so unused plan minutes don't carry into the next month. If you run out mid-conversation, nothing is cut off abruptly, your teacher finishes the thought and then you can pick a plan to keep going. Any bonus minutes we give you never expire, and they're used after your plan minutes.

Using Mintza

What if we get cut off, or I want to pick up later?

Either way, you pick up right where you left off: open the Talk tab and tap Continue last conversation, and your teacher carries on from the last few lines. If a conversation ever ends early, that's all it takes to keep going.

Can I set practice reminders?

Yes, up to five, each with its own time and days, in Account > Notifications. Edit, pause, or delete them anytime. There are no streaks and no guilt: if you skip a day, nothing scolds you.

Does Mintza work offline?

No. Your teacher is live, so Mintza needs an internet connection.

Your account

Which devices can I use, and does everything sync?

iPhone, iPad, Mac, and Android. Sign in with the same Apple or Google account and it's one Mintza everywhere, your minutes, plan, level, and settings come back automatically, so switching phones loses nothing. Just remember to manage billing on the store you originally subscribed through, even from a new device.

How do I manage or cancel my subscription?

Open Account and tap Manage subscription, which takes you to your App Store or Google Play settings, since billing is handled by the store. Manage it on the store you originally subscribed through, even on a different device. You can cancel anytime and keep access until the end of the period you already paid for.

How do I delete my account and all my data?

Open Account > Account & privacy and tap Delete account. You'll need to cancel an active subscription first, in the App Store or Google Play. This permanently removes your personal data and can't be undone. We keep only a scrambled sign-in ID, so the free trial can't be claimed over and over, and anonymized billing records we're required to hold, with nothing that points back to you.

Still need help?

If you have a question, or something isn't behaving the way you expected, use the in-app support form in Account, or just email us.

Email: support@paintingstack.com