Help & FAQ
Does Trazu need an internet connection?
No. Trazu works fully offline. You can paint, save, and export with no connection and no account.
What devices is Trazu available on?
iPhone, iPad, and Android. Your Premium unlock carries to every device signed in to the same App Store or Google Play account.
Is Trazu free, and what does Premium add?
Yes, free to start. The full paint engine, all six mediums, every brush tip, and all nine paper textures work from your first stroke, and you can save up to 10 drawings. Premium adds unlimited drawings and the four study views.
Is Trazu a subscription?
No. Premium is a single one-time purchase, yours for life, with no subscription and no recurring charge. The price is shown in the app in your local currency.
What are the study views?
A way to check your own painting while you can still fix it. Value strips it to grayscale so you can read its light and dark, Temperature maps warm against cool, Saturation shows where your color is working and where it has gone muddy, and Contrast shows your edges and tonal separation. They come with Premium.
How do I export a drawing?
Open the gallery, tap the three-dot menu on your drawing, and choose Export, then pick PNG or JPEG. Export is free for everyone.
How do I delete a drawing?
Open the gallery, tap the three-dot menu on the drawing you want to remove, and choose Delete. We ask you to confirm first, because a deleted drawing cannot be undone.
Where are my drawings saved, and are they backed up?
On your device only. There is no account and no cloud, so they are not backed up automatically, and uninstalling Trazu removes them. To keep a copy or move one to another device, export it from the gallery.
How do I restore my purchase?
On a new device or after reinstalling, open the paywall or Settings and tap Restore Purchases, signed in to the App Store or Google Play account that bought Premium. Premium is yours for life on every device tied to that account.
Still need help?
If something isn't working or you have a question, use the in-app feedback form in Settings, or just email us.
Email: support@paintingstack.com